Terms of service

Last updated: October 2026

1. Agreement to these terms

This website is operated by KARM Wellness Group LLC, a Texas limited liability company doing business as Sunshine Herbs Health Store. Throughout the site, the terms "we", "us", "our" and "Sunshine Herbs" refer to KARM Wellness Group LLC.

By visiting sunshineherbs.com, browsing our products, using our shopping assistant, creating an account or placing an order, you agree to these Terms of Service, including the policies linked within them. These terms are linked at checkout, and by placing an order you confirm that you have read and agree to them. If you do not agree, please do not use the site.

These terms apply to every visitor, customer and user of the site. Our Privacy Policy, Refund Policy and Shipping Policy are part of these terms and are incorporated by reference.

Please read sections 18 through 22 carefully. They limit our liability, require most disputes to be resolved by individual arbitration rather than in court, and include class action and jury trial waivers.

2. Who we are

Sunshine Herbs Health Store is a retail health store at 1205 N. Saginaw Blvd., Suite H, Saginaw, Texas 76179. A health store has served the Saginaw community at that address since 2002. KARM Wellness Group LLC has owned and operated the store since August 1, 2026. We sell vitamins, herbal supplements, homeopathic preparations, personal care products, groceries and related items, both in our store and through this website.

We are a retailer. We do not design, manufacture, formulate, test, package, label, alter or repackage the products we sell, and we do not control their warnings or instructions.

Except where we agree otherwise in writing or where the law requires, we are not responsible for orders, store credits, gift certificates, special orders or other commitments made by the store's prior ownership before August 1, 2026.

Accessibility. We want everyone to be able to shop with us. If you have difficulty using any part of this site, call or email us and we will help you find what you need and complete your purchase.

3. Product information

We describe our products using information published by the manufacturer or supplier, including ingredient lists, quantities, serving sizes and label warnings. We work to keep that information accurate, but we do not control it and it can change without notice when a manufacturer reformulates a product or updates its packaging.

The label on the product you receive is the authoritative source. Always read it before use, and follow its directions and warnings rather than the description on this site.

Product images are provided by manufacturers and are intended to show the product. Packaging, label design and container style change from time to time, so the item you receive may not match the photograph exactly. The product, size and quantity described in the title will match what we ship.

Statements about a product, including any structure or function statement, are made by its manufacturer. Individual results vary.

Allergens. Products may contain, or be made in facilities that also handle, common allergens such as milk, soy, wheat, tree nuts, peanuts, fish or shellfish. If you have an allergy or sensitivity, check the label before you buy and again before you use the product.

Homeopathic products. Homeopathic products are labeled by their manufacturers according to traditional homeopathic principles. Those claims are the manufacturer's, have not been evaluated by the FDA, and are not accepted by most modern medical experts.

Safety seals. Supplements and personal care products are shipped sealed by the manufacturer. If a product arrives with a broken or missing seal, do not use it; contact us and we will replace it or refund you.

California residents. Some products may carry a California Proposition 65 warning. Where a manufacturer provides one, we display it on the product page before purchase. That warning, and any warning on the package, applies to you.

Recalls. If a manufacturer or a government agency recalls a product you bought from us, we will make reasonable efforts to notify you using the contact information on your order.

We do not warrant that product descriptions, pricing or other content on this site is accurate, complete, current or error free. If a product you receive is not as described, your remedy is set out in our Refund Policy.

4. Health information and medical disclaimer

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

Nothing on this website is medical advice. Product descriptions, blog articles, category names, staff suggestions and any guidance offered through the site, including by our shopping assistant, are general information only, and they are not a substitute for diagnosis or treatment by a qualified healthcare provider.

We are a retail store. Our staff are not physicians, pharmacists, dietitians or licensed healthcare practitioners, and nothing we tell you in the store, by phone, by email or through this site establishes a provider relationship.

Consult your physician or another qualified healthcare provider before beginning any supplement, particularly if you are pregnant or nursing, under 18, taking prescription or over the counter medication, managing an existing health condition, or scheduled for surgery. Dietary supplements can interact with medications. Stop use and seek medical attention if you experience an adverse reaction.

If you think you are having a medical emergency, call 911 or go to the nearest emergency room. For a suspected poisoning or accidental ingestion, call Poison Control at 1-800-222-1222. Do not rely on this website. Keep all supplements out of the reach of children.

Any product in our catalog that is an over the counter drug carries its own Drug Facts panel on the package. Follow that panel, including its Uses, Warnings and Directions, rather than anything written here.

You are responsible for deciding whether a product is appropriate for you, and for using it as the label directs. To the fullest extent permitted by law, you assume the risks of using any product you buy from us, including risks from allergies or sensitivities, interactions with medications, and use other than as the label directs.

5. Our shopping assistant

This site may offer an automated shopping assistant that answers questions and suggests products. You must be 18 or older to use it.

It is software powered by artificial intelligence, not a person, and not a healthcare professional. It has no medical training, no license, and no knowledge of your medical history, your medications, your allergies or your conditions. Using it does not create a provider relationship with us or with anyone.

What it does is help you find products we carry, the way an associate points you to a shelf. What it does not do is diagnose a condition, assess your symptoms, recommend a treatment, or tell you whether a product is safe for you specifically.

Its answers are generated automatically and may be incomplete, out of date or simply wrong. The product label governs. Everything in section 4 applies in full to anything the assistant tells you.

Never use the assistant to decide whether to start, stop or change a medication or treatment, and never use it in an emergency. Talk to your physician or pharmacist before acting on a suggestion, and particularly before taking any supplement if you are pregnant or nursing, giving one to a child, taking prescription or over the counter medication, or managing a condition such as high blood pressure, diabetes or heart disease.

The assistant cannot change prices, create discounts, make commitments on our behalf or alter these terms. Nothing it says is a warranty or a binding offer. If anything it says conflicts with this site, these terms or a product label, the site, the terms and the label govern.

The assistant does not offer hemp-derived, CBD or kratom products, which are in-store only. See section 7.

Your chats are recorded. By using the assistant, you consent to your conversations being recorded, stored and processed by us and by third party service providers that help operate it, in order to answer you, run the service and improve it. Please do not enter anything you would not want recorded, including detailed personal health information, payment card numbers or government identification numbers. If you choose to share health information, you consent to our processing it for these purposes as described in our Privacy Policy.

The assistant is offered as a convenience. We do not guarantee that it will be available, accurate or uninterrupted, and we may change or withdraw it at any time.

6. Age requirement

You must be at least 18 years old to create an account or place an order on this site. By ordering, you confirm that you meet that requirement and that the information you give us is accurate. A parent or legal guardian may order products for a minor in their care and is responsible for the minor's use of them.

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

Some products carry their own age restrictions on the label or under law. Where a product or the law says so, that restriction applies regardless of this section.

7. Products we do not sell online

Some of what we carry in the store is not available for online purchase and is not shipped, including:

Hemp-derived and CBD products
Kratom products
Water crocks, refill containers and certain oversized or heavy items
Refrigerated and temperature-sensitive products

These are marked on the site as available in the store only. Where a listing is marked that way, it is there so you can see what we stock, and no online purchase is possible. Availability shown online is not a guarantee that the item will be in stock when you visit.

Hemp-derived, CBD and kratom products are sold in our store only, and only while Texas and federal law allow their sale. Consumable hemp products, including CBD and hemp-derived THC products, are sold only to customers 21 or older who present valid government-issued photo identification at the time of purchase. Kratom products are sold only to customers 18 or older who present valid government-issued photo identification. We may stop selling any of these products at any time to comply with a change in the law.

We may add or remove products from this list at any time, and we may limit or refuse any order, including orders that appear to be for resale.

8. Orders, pricing and availability

Your order is an offer to buy. We accept it when we ship it or mark it ready for pickup. An automatic order confirmation email only confirms that we received your order and is not an acceptance. We may decline or cancel any order before we accept it.

We may limit quantities, refuse an order, or cancel an order we have accepted if the product is unavailable, if the listing contained an error, or if we suspect fraud or resale. If we cancel after you have been charged, we will refund you in full.

Because we sell the same stock in our store and online, an item may sell out between the moment you order and the moment we pick it. If that happens we will contact you and either hold the order, substitute with your agreement, or refund the item.

Prices are in US dollars and may change without notice. Prices, promotions and discounts online may differ from those in our store, and an in-store price or promotion does not apply online unless we say so. Discount codes cannot be combined unless stated, have no cash value, and may be withdrawn at any time.

Despite our efforts, a listing may occasionally carry a wrong price or description. Where a price or description is in error, we reserve the right to cancel the order and refund you rather than honor it, even after you have received an order confirmation. We will tell you before doing so.

Changing or cancelling an order. If you need to change or cancel an order, contact us right away. Once an order has been picked, shipped or marked ready for pickup, it is subject to our Refund Policy. We are not obligated to match any other price, and a price shown in our store, by the shopping assistant or on another retailer's site does not apply to an online order unless we say so in writing.

Gift cards. Gift cards and store credit can be used in our store and on this site. They have no cash value except where the law requires, cannot be returned or redeemed for cash, and do not expire. We are not responsible for lost, stolen or misused gift cards, and we may cancel a gift card bought with a fraudulent payment.

Texas sales tax, and sales tax for other states where required, is applied at checkout.

9. Shipping and delivery

We ship to addresses in the 50 states, Washington DC, US territories and military (APO, FPO and DPO) addresses. We do not ship internationally.

Shipping rates, methods and any free shipping threshold are shown at checkout and described in our Shipping Policy. Some heavy or oversized items carry an additional shipping charge, which is shown at checkout before you pay.

Delivery estimates are estimates, not guarantees. If we cannot ship your order within the time stated at checkout, or within 30 days if no time is stated, we will tell you and you may cancel for a full refund. Once a package is handed to the carrier, transit time is outside our control. Title and risk of loss pass to you when we hand the package to the carrier. If a package arrives damaged or something is missing, contact us within 7 days of delivery. If tracking never shows delivery, contact us within 14 days of the expected delivery date. In either case we will work with you and the carrier to put it right.

You are responsible for giving a correct and complete delivery address. We are not responsible for an order delivered to an address you entered incorrectly, or for a package stolen after the carrier marks it delivered, though we will help you file a claim with the carrier.

We do not ship certain products at all. See section 7.

10. In-store pickup

You may choose free pickup at our Saginaw store at checkout. We will email you when your order is ready. Please wait for that email before coming in.

Bring your order number and a photo ID. We hold pickup orders for 7 days. After that we may return the items to stock and refund your order.

11. Returns and refunds

Returns are governed by our Refund Policy, which forms part of these terms. In short, and subject to that policy, we want you to be satisfied, and opened dietary supplements and personal care items may be limited in what we can accept back for health and safety reasons.

12. Your account

If you create an account, you are responsible for keeping your password confidential and for everything done under your account. Tell us promptly if you believe it has been used without your permission.

You agree to give accurate, current and complete information when you order or register, and to keep it up to date.

We may suspend or close an account, or refuse service, at our discretion.

13. Electronic communications

By ordering or creating an account, you agree to receive transactional communications from us electronically, such as order confirmations, shipping and pickup notices and recall notices. You agree that these terms and any notices we send electronically satisfy any legal requirement that they be in writing.

We send marketing emails or text messages only if you opt in, and you can unsubscribe at any time using the link in the message or by replying STOP to a text. Message and data rates may apply.

14. Acceptable use

You agree not to use this site to break any law, infringe anyone's rights, transmit malicious code, harvest personal information, interfere with the site's operation or security, or submit false information.

You also agree not to scrape, copy or republish our catalog, pricing or content for a competing commercial purpose, and not to use automated tools to place orders, or to extract content from or attempt to manipulate our shopping assistant.

15. Reviews, comments and submissions

If you send us product reviews, comments, suggestions or other material, you grant us a non-exclusive, royalty free, perpetual right to use, edit, publish and distribute it in any medium, without compensation or obligation to keep it confidential.

You are responsible for what you submit, and you confirm that any review reflects your own honest experience. We may, but are not obliged to, remove anything we consider unlawful, offensive, misleading or otherwise objectionable. Do not submit material that infringes someone else's rights, and do not post claims that a product diagnoses, treats, cures or prevents a disease. Reviews are the opinions of their authors, not ours, and any results they describe are individual experiences that are not typical or guaranteed.

16. Intellectual property

The design, text, graphics, logos and arrangement of this site are owned by KARM Wellness Group LLC or used with permission, and are protected by law. The Sunshine Herbs name and logo are ours. You may not use them without our written permission.

Product names, brand names, logos and product images belong to their respective manufacturers and are used here to identify the products we sell.

17. Third party links and services

This site links to other websites, including our Nature's Sunshine affiliate storefront, which is operated separately and fulfills its own orders. We may earn a commission on purchases made through that storefront. Products bought through a third party site are governed by that site's terms and policies, not these.

We are not responsible for the content, products or practices of any third party site, and a link is not an endorsement. Review their terms before buying.

18. Disclaimer of warranties

THE SITE, ITS CONTENT AND THE SHOPPING ASSISTANT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE DO NOT MAKE OUR OWN WARRANTY ABOUT ANY PRODUCT. PRODUCTS ARE COVERED ONLY BY ANY WARRANTY THEIR MANUFACTURER PROVIDES, AND CLAIMS ABOUT A PRODUCT'S INGREDIENTS, FORMULATION, LABELING OR SAFETY SHOULD BE DIRECTED TO ITS MANUFACTURER. WE DO NOT WARRANT THAT ANY PRODUCT WILL PRODUCE ANY PARTICULAR RESULT.

We do not warrant that the site will be uninterrupted, secure or error free, or that defects will be corrected. If an implied warranty cannot be disclaimed under applicable law, it is limited in duration to the shortest period the law allows.

Nothing here limits any warranty a manufacturer provides with its own product, or any right you have under Texas or federal law that cannot be waived, including under the Texas Deceptive Trade Practices Act.

19. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KARM WELLNESS GROUP LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES AND SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING FROM YOUR USE OF THIS SITE, THE SHOPPING ASSISTANT, OR ANY PRODUCT BOUGHT THROUGH IT, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. OUR TOTAL LIABILITY FOR ANY OTHER CLAIM RELATING TO THIS SITE OR THE SHOPPING ASSISTANT IS LIMITED TO ONE HUNDRED DOLLARS ($100).

This section does not apply to the extent applicable law does not allow a limitation, including for fraud or for gross negligence.

20. Indemnification

You agree to indemnify and hold harmless KARM Wellness Group LLC, its members, managers and employees from any claim or demand, including reasonable attorneys' fees, arising from your breach of these terms, your misuse of the site or of any product contrary to its label, any content you submit, or your violation of any law or third party right.

21. Resolving a dispute and agreement to arbitrate

If you have a problem with an order or with the site, please contact us first at info@sunshineherbs.com or (817) 232-4372. Most concerns can be resolved quickly that way. If you have a problem with a charge, contact us before disputing it with your card issuer so we can resolve it directly.

Notice first. Before either of us starts an arbitration or files a lawsuit, the party with the claim will send the other a written notice describing the claim and the relief sought, and we will both try in good faith to resolve it for 30 days after the notice is received. Notices to us go to the mailing address in section 27.

Binding arbitration. PLEASE READ THIS PARAGRAPH CAREFULLY. IT AFFECTS YOUR RIGHTS. Except as stated below, any dispute or claim between you and us relating to these terms, this site, the shopping assistant or any product bought through this site, including the scope or enforceability of this section, will be resolved by binding individual arbitration rather than in court. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, available at www.adr.org, and the Federal Arbitration Act governs this section. Fees are allocated under those rules, and we will pay any filing fee the rules allocate to you that exceeds what you would pay to file in court. Hearings may be held by phone or video, or at a location reasonably convenient to you. The arbitrator may award the same individual relief a court could, and the award may be entered in any court with jurisdiction.

Exceptions. Either of us may bring an individual claim in a justice (small claims) court instead, and either of us may ask a court to stop infringement or misuse of intellectual property.

No class actions. TO THE EXTENT PERMITTED BY LAW, YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any class proceeding. A court, not the arbitrator, decides whether this paragraph is enforceable. If it is found unenforceable as to a particular claim, that claim will proceed in court under section 22, and this section still applies to every other claim.

Jury waiver. TO THE EXTENT A CLAIM PROCEEDS IN COURT, YOU AND WE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL.

Your right to opt out. You may opt out of this arbitration agreement by emailing info@sunshineherbs.com within 30 days after you first accept these terms, with your name, your mailing address and a statement that you opt out of arbitration. Opting out does not affect the rest of these terms.

Time limit. To the extent the law allows, any claim relating to these terms or to an order must be started within two years after it arises.

22. Governing law and venue

These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Subject to section 21, and except for claims that may be brought in a justice court, any dispute that proceeds in court will be brought in the state or federal courts located in Tarrant County, Texas, and you and we consent to the jurisdiction of those courts.

23. Events beyond our control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, power or internet outages, carrier delays, supplier shortages, manufacturer recalls, labor disputes, public health emergencies or acts of government.

24. Assignment

We may transfer or assign these terms, in whole or in part, including in connection with a sale or reorganization of our business. You may not assign your rights under these terms without our written consent.

25. Severability and entire agreement

If any provision is found unenforceable, it will be enforced to the fullest extent permitted and the remaining provisions stay in effect.

These terms, together with our Privacy Policy, Refund Policy and Shipping Policy, are the entire agreement between you and us about your use of this site, and they replace any earlier agreement.

Our failure to enforce any provision is not a waiver of it. Headings are for convenience only.

26. Changes to these terms

We may update these terms at any time by posting a revised version here. The "Last updated" date at the top shows when. Changes apply from the date posted and do not apply to orders placed before that date, which are governed by the terms in effect when the order was placed. Your continued use of the site after a change means you accept it. Please check this page from time to time.